By purchasing Al Mazaj Al Raqi products, you agree to the terms and conditions set out below. Please read it carefully before completing your purchase.

Disclaimer
• The contents of the pages of this website are for general information and use only. It is subject to change without notice.
• Your use of any information or materials on this website is at your own risk, And (Mazaj Raqi) does not take responsibility. It is your own responsibility to ensure that any products, services or information available through this site meet your specific needs, and its site is a non-educational site and is not responsible for explaining and teaching the buyer how to use the products.
• This website contains material that is owned by or licensed to us. These materials include, but not limited to, design, layout, look, Appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, that form part of these terms and conditions.
• Unauthorized use of this website may result in a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience and to provide further information. It does not mean that we endorse the websites/website. We are not responsible for the content of the linked sites.
• Please note that we are not associated with the companies mentioned on the site, We acknowledge that the products, company names and logos mentioned on this website are the trademarks of their respective owners.

Termination of use
• We may terminate your subscription or suspend your account access to all or part of the Website, without prior notice, for any behaviour, in our estimation, We believe it is a violation of any applicable law, It is in breach of these terms and conditions or is harmful to the interests of other users or our partners. In addition, We reserve the right to refuse an order from any customer at our option.
• The customer’s account is canceled from our site in the following cases:
Repeated cancellation of orders.
Not receiving the application on time.

Age verification
This is to ensure that our products are for use by adults over the age of 18, When delivering orders, the delivery team has the right to request the presentation of the civil ID of an adult over the age of 18.

Cancellation/modification of orders
• In the event that you wish to cancel the order before it is delivered, Please send the order number to customer service through the website’s “Contact Us” section 24 hours before the delivery date.
• Upscale Mood reserves the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, and inaccuracies or errors in product or pricing information.
• You cannot change the order if it is confirmed, In the event that you wish to change the order, please make a new order and send a message to customer service to cancel the old order so that all orders are not cancelled.

Exchange and return
• Goods sold are replaced and returned in accordance with the provisions on the exchange and return page.

delivery
• We aim to deliver all orders based on the previously chosen delivery date.
Upscale Mood assumes no responsibility for the delay or non-delivery of the order if the registered address or contact number is incorrect, The request will be canceled and no future requests will be received from the account as it is a fake account.
• In the event of multiple requests, It is possible to deliver orders at one time, and this will not change the value of the delivery fee mentioned in each order. Delivery charges will be complied with separately for each delivered order as mentioned in the invoice. However, the customer will not be charged any additional amount other than the amount mentioned in the total invoice for each order.
• All orders are made through the website, and no new product can be delivered unless a new order is created.
Upon receiving the order from the delivery representative, the customer must confirm the order and sign for receipt.
• The customer has the right not to receive his order if it has an error in the type or quantity, and the site management is contacted to deliver the correct order again without any additional fees for delivery, provided that he does not receive the entire order from the delivery representative.
• The customer acknowledges that he is responsible for customs clearance procedures in his country. Vibe Saudi Arabia is not responsible for customs clearance of orders.
The site disclaims its responsibility in the event that any shipment is not received by the customer, and the site will not return the value of the order to the customer.

Prices and product availability
• Prices and availability of products on the site are subject to change without any notice. Errors will be corrected as they are discovered. Since our site contains a large number of products and this may happen, Despite our best efforts, Some of the products listed on our website may be incorrectly priced. We will re-check prices as part of our procedures upon receipt of the order. In the event that the correct price of the product is less than the declared price, The lowest and correct amount will be calculated upon delivery of the order. In the event that the correct price of the product is higher than the declared price, We will notify the customer of the additional amount before dispatching the order or canceling the order and alerting it to its cancellation. The high mood is also not obligated to provide the product at the wrong price announced even after sending the “Order Confirmation” message, and the customer will be notified of that.
• Occasionally, You may be able to add a product to your shopping cart and complete the purchase from the site, But later your order will be canceled due to unavailability of the product. You acknowledge that Products may sell quickly and that there may be a short period of time after an order has been confirmed to complete the purchase; However, the product may be out of stock. You agree that we shall have the right to cancel your order after you have received an “Order Confirmation” message without any penalty or compensation.